Upon receipt of your order, we prepare your plant for shipment on the following Monday or Tuesday. These preparations depend on the plant. For example, most plants are shipped bare root wrapped in wet moss, but some plants are shipped with their potting soil in their pots. These decisions are made based on the stress factor that the plant will experience during transport.
If your order has not been prepare for shipping and you would like to cancel your oder a 15% restocking fee will be applicable. Once the plant is shipped, all sales are final; there are no refunds.
Plants are living things, so we can not 100% guarantee any plant will thrive in your space.
We work hard to choose the healthiest plants and give you everything you need to succeed. But once the plant is delivered to you, we cannot be responsible for its "behavior". If you see any signs of distress, please contact us right away, so we can help you!
Above all, make sure you’re ready for "plant parenthood". Your plant relies on you to give it healthy living conditions. We’re here to help — and provide answers to your questions — but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.
SHIPPING COST AND DELIVERY
At check out, please choose carefully the best shipping option for your plant.
Our prices has been calculated for a total weight under 5 pounds.
For heaviers boxes, we will contact you to set up a quote.
For furthers regions, the shipping cost will be adjusted.
* Contact us if you have any questions regarding shipping.
Please note that we are not shipping to P.O Boxes. This is to ensure that your plant(s) arrive safely. If there any problem with your order or if your plants are damaged during the shipping, please e-mail us at email@example.com within 24 hours of delivery.
Also, we ask you please to follow those steps:
Send us an email at firstname.lastname@example.org
Indicated your order number in your e-mail subject .
Write a full description of the issue.
Send us photos of the damaged packaging and/or plants.
And please, take a photo of the shipping label on the package
On the way to its final destination, the plant does not receive light, can be subjected to temperature fluctuations and unfortunately sometimes the package is not handled with care during the delivery process.
To give your plant the best possible start, we try to reduce transit time by shipping Mondays and Tuesdays only. In addition, your plant will be very well protected when sent by our packaging technique that is as enveloping and ecological as possible. We will take good care of the root system as well as the foliage of your plant. Because for us, your plant deserve the greatest respect!
If there are any problem with your order or if your plants are damaged during the shipping process, please e-mail us at : email@example.com within 24 hours of delivery.
* When your order has been placed and you have selected the on-site pickup option, we will contact you to set up an appointment with you. Thank you!
CARE FOR WINTER
***We highly suggest you to add in your basket heat packs.***
That way your plant will be more comfortable to travel and it will, prevent your plant to get frost damage and lessen the risk of dying.
Heats pack can be found under Love for Plants.
During the packing process, we take good care of the root system as well as the foliage of your plant. Because for us, your plant deserves the greatest respect! Also, for winter care, we use additional isolation materials to help your plant to get to you safely.
Also, we cannot be held responsible for any damage to the plant due to shipping delays or mishandling of the box once it has left our shop. Please note that shipping is at the risk of the buyer.
Note: If something happen, we will help you to resolve the problem.
*We understand that there can be frustrating situations, such as if your plant is damaged up on on arrival at your home. To solve your problem, we ask you, to contact us in private and not on social networks.
We want to maintain a good relationship built on trust and good communication, we will always be polite and courteous to you, we hope the same from you.
When your package receives its "tracking number" for shipment, we will communicate it to you as soon as possible so that you can follow the progress of your package. We strongly recommend that you be present when it arrives to avoid a long wait for your package outside your door!
As a general rule, we recommend that you let your plant get used to its new environment before you repot it. Only when you notice fresh root growth (1-2cm) on your plant, you can either replant it to a bigger container to your favorite mix or more sphagnum. There is no single solution for plant care. We recommend that you research your plant's care needs before purchasing it. If you have any questions or problems, please don't hesitate to contact us!
Plants are living things, so we cannot 100% guarantee any plant will thrive in your space.
We work hard to choose the healthiest plants and give you everything you need to succeed * including detailed care instructions. Once the plant is delivered to you, we cannot be responsible for its "behavior." Above all, make sure you’re ready for plant parenthood. Your plant relies on you to give it healthy living conditions. We’re here to help and provide answers to your questions but, at the end of the day, you’re the plant’s guardian. And your plant can’t survive without your love and care.
Note: Due to the fragile nature of your plant, your purchase is a final sale. We are not responsible for plant damage due to shipping and handling, including delays that may occur, once its shipped.